Related products on Thank you page

Suggest additional products immediately after customers complete checkout. Crossup displays these recommendations through an app block on the Thank you page.

Open the widget settings

1. In your Shopify admin, open Apps > Crossup.
2. Select Related products.
3. Under Related products on Thank you page, click Set up.

Configure this placement separately from the product page widget.

Configure your recommendations

Use the dropdown under Recommended products to choose a recommendation strategy:

Strategy	Recommendation source
Bought together in the same order	Products purchased together in an order.
Products are in the same collection	Collection relationships.
Products are in the same category	Shared product categories.
Products have the same tag	Shared product tags.
Products have the same type	Shared product types.
Specific collection	A collection you select.
Specific products	Individual products you select.

For Specific products, use the product selection fields to choose your recommendations. For Specific collection, select the collection you want to use.

1. Open Widget settings.
2. Under Recommended products, choose a strategy from the dropdown. For example, Products are in the same collection uses collection relationships to select recommendations.
3. Complete any additional selection fields shown for your chosen strategy.
4. In Show up to … products in the widget, enter the maximum number of products you want to display. The widget may show fewer products if fewer recommendations match your settings.
5. To exclude older products, check Hide products created more than … days ago and enter the number of days. This filter uses the product creation date.
6. Save your changes if prompted.

Review the strategy and age filter together so the widget has suitable products to recommend.

Customize the widget

Open Widget display and use the settings available for this placement to adjust the widget content and appearance. Review the preview and save your changes if prompted.

You can customize the widget title and description, style colors, and border radius. You can also configure the Buy Now button, Progress bar, and Countdown timer.

• Leave the widget description blank to hide it.
• For the progress bar, edit the progress message and demand indicator percentage.
• Use the preview to review the appearance before checking the customer-facing page.
• Use Reset to default to restore the default display settings.

The final layout depends on where you place the block in the page editor.

Add the Crossup app block

1. In the App block status panel, click Add app block. In Shopify, check that you are editing the checkout configuration used by your store.
2. In the editor's page selector, select Thank you.
3. In an area that supports app blocks, choose Add block and select the Crossup related products block from the available apps.
4. Move the block to the position where you want the recommendations to appear.
5. Save your changes.

The Thank you and Order status pages are separate placements. Add the block to each page where you want recommendations to appear.

note

If Crossup is not listed among the available blocks, check that you have selected the correct page and that your store is using a checkout configuration that supports app blocks on that page. Contact our team if you need help checking compatibility.

Verify the setup and activate the widget

1. Return to Crossup > Related products > Related products on Thank you page.
2. Click Verify now after saving the block in Shopify.
3. Check the installation status shown in Crossup and follow any remaining setup instructions.
4. If a feature activation switch is available, turn it on.
5. Save the widget settings if prompted.

Adding the block and enabling the widget are both necessary when Crossup provides a separate activation control. A saved block alone does not confirm that recommendations are visible to customers.

Check the customer experience

Preview the Thank you page in the checkout editor to check the block position and layout. For a complete check, use a test checkout supported by your store and inspect the Thank you page shown after checkout completes.

Confirm that the widget appears in the expected position, contains relevant products, and looks clear on both desktop and mobile. Check any product links or purchase buttons that are displayed.

If the widget does not appear

Check that:

• You added the Crossup block to the correct page.
• You saved the changes in the checkout configuration used by your store.
• You clicked Verify now after saving the app block and completed any activation steps shown in Crossup.
• Your recommendation strategy can return products for the order you are checking.
• Selected products are available on the Online Store, and enabled filters are not excluding them.

A block added only to the product page will not appear on the Thank you or Order status page. Each placement needs its own setup.

Need help?

Contact [email protected] with your store URL, the affected page type, and screenshots of the Crossup settings and the block in your checkout editor. Our team will help you check the setup.